Delivery & Returns Policy

Delivery cost

Standard Postage on orders within Australia are AUD $10.00 per parcel.

Heavy items sent within Australia are from AUD $20.00 per parcel.

Express Postage on orders within Australia are AUD $13.70 per parcel.

Delivery time

We use Australia Post Express which is usually next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.

If you have not received your item/s within 5 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Tracking your order

Once your order is packed and leaves our store you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, your parcel will be placed in a safe spot.

International delivery

We will post to most countries but if you would like to check before purchasing please email luxehaven@email.com for costs and availability.

Returns Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a repair, replacement, exchange or credit note where goods are faulty or damaged and under warranty. If the item is not under warranty there may be a charge.

SHOPPING CART

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